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Authorised and Regulated by the Solicitors Regulation Authority SRA No. 561099

Murria Solicitors is the trading name of Murria Solicitors Limited.

Company Registration Number: 07515842

Compensation for detention by shop security guard

Sep 29 2013


On 30 October 2010 our Client had purchased clothing items from the H & M Store in the Bull Ring Shopping Centre, Birmingham. The Sales Assistant failed to scan one of the garments and put it into the shopping bag with the security tag still attached to it. Our Client paid for her shopping and left the store. When she went into another store in the Bull Ring, the security alarm beeped and our Client was stopped and searched by an employee at that store. He found the garment with the security tag still on. He contacted H&M and security staff came and took our Client back to the H&M store. The store’s CCTV footage was checked and it showed that the Sales Assistant had failed to scan the item of clothing before putting it into the carrier bag. The store manager of H&M gave our client the item of clothing and a £20 gift card. The incident lasted for less than an hour. Our Client was upset at the way she had been treated. She instructed us and we pursued H&M for compensation for wrongful arrest and false imprisonment. H&M, through its insurers AIG, admitted the error made by the Sales Assistant, but denied liability for all that followed. Our client issued Court proceedings and despite denying liability, H&M settled the claim by paying our Client £1350 compensation. They also paid her legal costs in full.

We acted for our Client on a ‘no win, no fee’ basis.

The matter was conducted by our Mr G S Kang, Partner.


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